We answer fast and ship fast. If a carrier hiccup happens, Zerovial fixes addresses, tracks down packages, and makes it right. Every reply is a person who understands the chemistry. Never a chatbot.
Every reply is written by a researcher on the Zerovial team. No scripted decision trees, no canned answers, no AI bots pretending to know the chemistry.
Email replies almost always come back within one business day. Usually much sooner. WhatsApp during business hours is typically minutes.
We answer questions on identity, purity, storage, shipping, and verified research references. We don't write protocols, recommend usage, or give medical advice. And we'll say so directly.
Most research distributors hide behind a single support@ address. We don't. Email the lane your question is in, and you'll get a faster reply.
If you have an order ID, mention it on the WhatsApp checkout thread or email shipping@zerovial.com. We can pull tracking, intervene with the carrier, or re-route a stuck shipment.
Every Zerovial batch ships with a signed COA. Members download it from the product page; for a specific batch number from a past order, message lab@zerovial.com.
Want references on a compound's mechanism, half-life, or what the analytical signatures should look like? research@zerovial.com points you to the literature.
Magic-link not arriving? Check spam. Still nothing within five minutes? research@zerovial.com. We send a fresh link the same day.
Lost or damaged packages get re-shipped at no charge. Refunds for orders not yet shipped are processed within two business days. Post-dispatch refunds are case-by-case.
Business-hour replies typically within minutes. For less urgent questions, email is fine. We read every message.