These Terms govern your use of zerovial.com, your Zerovial Account, and any purchase of pre-filled, multi-application research reference materials supplied by Zerovial. They are written in plain English on purpose. Research customers should be able to read the contract before ordering, not after.
These Terms of Service form a binding agreement between you (the Researcher) and Zerovial (the Operator). Zerovial is the distributor and operator of record for pre-filled, multi-application research reference materials produced by a contract manufacturer. Zerovial does not repackage or relabel third-party product. Every batch carries documented paperwork and batch trace, independently verified before it ships.
Products means the research compounds, pens, lab consumables and bundles offered through zerovial.com. Site means the zerovial.com domain and any sub-domain operated by Zerovial. Account means the authenticated researcher profile created on the Site. Order means a confirmed purchase request you submit through the Site, by email, or by WhatsApp.
Zerovial ships exclusively to qualified scientific personnel for in-vitro research at registered institutions. Eligibility is verified twice in the buyer journey: at signup, when you create an Account, and again at checkout, before any Order is finalised on WhatsApp. Both attestations are recorded with timestamp, IP address and user-agent for the regulatory file.
By creating an Account or placing an Order, you affirm each of the bullets below. A false affirmation is a material breach of this Agreement and may also constitute fraud under applicable consumer-protection law.
You are responsible for keeping your Account credentials confidential and for every act performed through your Account. You agree to provide accurate, current and complete information at signup and to maintain that information as it changes. Inaccurate or stale shipping data is the single most common cause of cold-chain failure and is your responsibility, not the courier.
Zerovial may suspend, restrict, or close any Account where it reasonably believes the Account has been used in breach of this Agreement, has supplied false attestations, has been used for fraudulent payment, or has been used to circumvent restricted-destination rules.
An Order is an offer by you to purchase the Product subject to these Terms. The Agreement of sale is formed when Zerovial issues the order-confirmation message after the WhatsApp checkout step, not when you submit the cart. Until that confirmation is sent, Zerovial may decline any Order, in whole or in part, for reasons including, without limitation: failed eligibility attestation, suspected misuse, restricted destination, sanctions screening, payment-method mismatch, or stock unavailability.
Prices, currencies, bundle compositions and availability shown on the Site are indicative and may change without notice up to the moment the order-confirmation message is issued. Pricing errors caused by typographical, currency-conversion or feed-import mistakes do not bind Zerovial; we will notify you and offer either the corrected price or a full refund.
Checkout is finalised over WhatsApp on a researcher-by-researcher basis. Accepted payment methods are confirmed during the WhatsApp exchange and may include, without limitation: bank transfer, card-on-file via the Distributor processor, stablecoin transfer to a Distributor-controlled wallet, or institutional purchase-order on approved net terms. Cash and money-order payments are not accepted.
Title to the Product passes to you on full receipt of cleared funds and on issuance of the order-confirmation message. Risk of loss passes on hand-off of the cold-chain box to the chosen courier. Tracking is provided to your registered email address and Account.
Zerovial reserves the right, exercised in good faith, to refuse, cancel, partially fulfil, or hold any Order. Reasons include, without limitation, the eligibility-attestation failures described above, unverifiable shipping addresses, sanctions or denied-party hits, abnormally large quantities inconsistent with research-scale use, repeated breach of past Agreement terms, and shipping destinations on the Distributor no-ship list.
The current restricted-destination list is published in the Shipping Policy and updated as customs, sanctions and carrier rules evolve. Inclusion or exclusion from that list is at Zerovial commercial discretion and is not guaranteed in advance to any specific researcher.
All content on the Site (including the Zerovial marks, photography, illustration, copy, animations, certificate-of-analysis layouts, the design system tokens, and any associated source code) is owned by Zerovial, by Zerovial or by their respective licensors. Nothing in this Agreement transfers any intellectual-property right to you.
You may view, download and print Site content for the limited purpose of evaluating, ordering, and operating Products as a Researcher. You may not scrape, mirror, republish, train models on, or commercially exploit the Site or its content without prior written consent from Zerovial.
You agree not to use the Site or any Product in a way that is unlawful, fraudulent, harmful, or that breaches the eligibility attestations above. The list below is illustrative, not exhaustive.
The Site is provided as-is and as-available. To the maximum extent permitted by applicable law, Zerovial disclaims all warranties, express, implied or statutory, regarding the Site itself, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of indicative pricing, and uninterrupted availability.
Product warranties are stated separately, narrowly and in writing, in the Refund Policy. The principal Product warranty is the Janoshik certificate guarantee: if a delivered lot tests below the spec on its published Janoshik certificate, Zerovial refunds or replaces it. Outside that explicit guarantee, Products are sold on a research-use basis without further warranty of any kind.
To the maximum extent permitted by applicable law, the total aggregate liability of Zerovial, its officers, employees and contractors to you under this Agreement is limited to the amount you actually paid Zerovial for the Order giving rise to the claim in the twelve months preceding the event that triggered the claim.
In no event will Zerovial be liable to you, or to any third party claiming through you, for indirect, incidental, special, consequential, exemplary or punitive damages (including, without limitation, lost research time, lost data, lost grants, reputational harm, or substitute-procurement costs) arising out of or in connection with the Site, the Products, or this Agreement, even if Zerovial was advised of the possibility of such damages.
Nothing in this Agreement excludes liability that cannot lawfully be excluded under English statutory law, including liability for death or personal injury caused by negligence, for fraud, or for any other liability the exclusion of which is prohibited by mandatory consumer-protection rules in your jurisdiction.
You agree to defend, indemnify and hold harmless Zerovial, its officers, directors, employees, contractors and licensors from any claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or related to: (i) your breach of this Agreement; (ii) any false research-use attestation submitted under your Account; (iii) any unlawful, off-label, in-vivo or consumer use of a Product after delivery; (iv) any onward distribution, resale or transfer of a Product; or (v) any claim by a third party caused by an act or omission attributable to your Account.
Zerovial is not liable for delay or failure in performance caused by events outside its reasonable control. These include, without limitation: courier strike or capacity collapse, customs seizure or hold, airport closure, natural disaster, fire, flood, war, terror incident, civil unrest, public-health emergency, sanctions update, government order, cyber-attack on infrastructure providers, or extended outage at a key processor (payments, hosting, mail). Where a force-majeure event prevents fulfilment, Zerovial will notify the affected researcher promptly, and either re-ship as soon as practicable, or refund in full, at the researcher option.
This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) is governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that mandatory consumer-protection law in your country of residence may grant you the right to bring proceedings in your local courts.
Before issuing proceedings, both parties agree to attempt good-faith resolution by writing to compliance@zerovial.com. If the matter is not resolved within thirty (30) days of that notice, either party may proceed.
If any provision of this Agreement is held invalid, illegal or unenforceable by a court of competent jurisdiction, that provision is to be modified to the minimum extent necessary, or severed, and the remaining provisions continue in full force. A waiver of any breach is effective only in writing signed by Zerovial and only for the specific instance.
Together with the documents it cross-references, this Agreement constitutes the entire agreement between you and Zerovial about its subject and supersedes all prior or contemporaneous communications, drafts and proposals on the same subject.
Zerovial may update these Terms from time to time. The currently effective version is always the one published on this page, with the date stamp visible at the top of the document. Material changes (for example to liability, governing law, payment, or eligibility) are signposted by email to all Account holders at least fourteen (14) days before they take effect, except where a shorter notice is required to comply with law.
Continued use of the Site, of an Account, or of a fulfilled Order after the effective date of an updated version constitutes acceptance of that updated version. If you do not accept an update, you may close your Account and request deletion of your data under the Privacy Policy.
Zerovial ships exclusively to qualified scientific personnel for in-vitro research at registered institutions. Eligibility is verified twice in the buyer journey: at signup, when you create an Account, and again at checkout, before any Order is finalised on WhatsApp. Both attestations are recorded with timestamp, IP address and user-agent for the regulatory file.
By creating an Account or placing an Order, you affirm each of the bullets below. A false affirmation is a material breach of this Agreement and may also constitute fraud under applicable consumer-protection law.
You are responsible for keeping your Account credentials confidential and for every act performed through your Account. You agree to provide accurate, current and complete information at signup and to maintain that information as it changes. Inaccurate or stale shipping data is the single most common cause of cold-chain failure and is your responsibility, not the courier.
Zerovial may suspend, restrict, or close any Account where it reasonably believes the Account has been used in breach of this Agreement, has supplied false attestations, has been used for fraudulent payment, or has been used to circumvent restricted-destination rules.
An Order is an offer by you to purchase the Product subject to these Terms. The Agreement of sale is formed when Zerovial issues the order-confirmation message after the WhatsApp checkout step, not when you submit the cart. Until that confirmation is sent, Zerovial may decline any Order, in whole or in part, for reasons including, without limitation: failed eligibility attestation, suspected misuse, restricted destination, sanctions screening, payment-method mismatch, or stock unavailability.
Prices, currencies, bundle compositions and availability shown on the Site are indicative and may change without notice up to the moment the order-confirmation message is issued. Pricing errors caused by typographical, currency-conversion or feed-import mistakes do not bind Zerovial; we will notify you and offer either the corrected price or a full refund.
Checkout is finalised over WhatsApp on a researcher-by-researcher basis. Accepted payment methods are confirmed during the WhatsApp exchange and may include, without limitation: bank transfer, card-on-file via the Distributor processor, stablecoin transfer to a Distributor-controlled wallet, or institutional purchase-order on approved net terms. Cash and money-order payments are not accepted.
Title to the Product passes to you on full receipt of cleared funds and on issuance of the order-confirmation message. Risk of loss passes on hand-off of the cold-chain box to the chosen courier. Tracking is provided to your registered email address and Account.
Zerovial reserves the right, exercised in good faith, to refuse, cancel, partially fulfil, or hold any Order. Reasons include, without limitation, the eligibility-attestation failures described above, unverifiable shipping addresses, sanctions or denied-party hits, abnormally large quantities inconsistent with research-scale use, repeated breach of past Agreement terms, and shipping destinations on the Distributor no-ship list.
The current restricted-destination list is published in the Shipping Policy and updated as customs, sanctions and carrier rules evolve. Inclusion or exclusion from that list is at Zerovial commercial discretion and is not guaranteed in advance to any specific researcher.
All content on the Site (including the Zerovial marks, photography, illustration, copy, animations, certificate-of-analysis layouts, the design system tokens, and any associated source code) is owned by Zerovial, by Zerovial or by their respective licensors. Nothing in this Agreement transfers any intellectual-property right to you.
You may view, download and print Site content for the limited purpose of evaluating, ordering, and operating Products as a Researcher. You may not scrape, mirror, republish, train models on, or commercially exploit the Site or its content without prior written consent from Zerovial.
You agree not to use the Site or any Product in a way that is unlawful, fraudulent, harmful, or that breaches the eligibility attestations above. The list below is illustrative, not exhaustive.
The Site is provided as-is and as-available. To the maximum extent permitted by applicable law, Zerovial disclaims all warranties, express, implied or statutory, regarding the Site itself, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of indicative pricing, and uninterrupted availability.
Product warranties are stated separately, narrowly and in writing, in the Refund Policy. The principal Product warranty is the Janoshik certificate guarantee: if a delivered lot tests below the spec on its published Janoshik certificate, Zerovial refunds or replaces it. Outside that explicit guarantee, Products are sold on a research-use basis without further warranty of any kind.
To the maximum extent permitted by applicable law, the total aggregate liability of Zerovial, its officers, employees and contractors to you under this Agreement is limited to the amount you actually paid Zerovial for the Order giving rise to the claim in the twelve months preceding the event that triggered the claim.
In no event will Zerovial be liable to you, or to any third party claiming through you, for indirect, incidental, special, consequential, exemplary or punitive damages (including, without limitation, lost research time, lost data, lost grants, reputational harm, or substitute-procurement costs) arising out of or in connection with the Site, the Products, or this Agreement, even if Zerovial was advised of the possibility of such damages.
Nothing in this Agreement excludes liability that cannot lawfully be excluded under English statutory law, including liability for death or personal injury caused by negligence, for fraud, or for any other liability the exclusion of which is prohibited by mandatory consumer-protection rules in your jurisdiction.
You agree to defend, indemnify and hold harmless Zerovial, its officers, directors, employees, contractors and licensors from any claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or related to: (i) your breach of this Agreement; (ii) any false research-use attestation submitted under your Account; (iii) any unlawful, off-label, in-vivo or consumer use of a Product after delivery; (iv) any onward distribution, resale or transfer of a Product; or (v) any claim by a third party caused by an act or omission attributable to your Account.
Zerovial is not liable for delay or failure in performance caused by events outside its reasonable control. These include, without limitation: courier strike or capacity collapse, customs seizure or hold, airport closure, natural disaster, fire, flood, war, terror incident, civil unrest, public-health emergency, sanctions update, government order, cyber-attack on infrastructure providers, or extended outage at a key processor (payments, hosting, mail). Where a force-majeure event prevents fulfilment, Zerovial will notify the affected researcher promptly, and either re-ship as soon as practicable, or refund in full, at the researcher option.
This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) is governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that mandatory consumer-protection law in your country of residence may grant you the right to bring proceedings in your local courts.
Before issuing proceedings, both parties agree to attempt good-faith resolution by writing to compliance@zerovial.com. If the matter is not resolved within thirty (30) days of that notice, either party may proceed.
If any provision of this Agreement is held invalid, illegal or unenforceable by a court of competent jurisdiction, that provision is to be modified to the minimum extent necessary, or severed, and the remaining provisions continue in full force. A waiver of any breach is effective only in writing signed by Zerovial and only for the specific instance.
Together with the documents it cross-references, this Agreement constitutes the entire agreement between you and Zerovial about its subject and supersedes all prior or contemporaneous communications, drafts and proposals on the same subject.
Zerovial may update these Terms from time to time. The currently effective version is always the one published on this page, with the date stamp visible at the top of the document. Material changes (for example to liability, governing law, payment, or eligibility) are signposted by email to all Account holders at least fourteen (14) days before they take effect, except where a shorter notice is required to comply with law.
Continued use of the Site, of an Account, or of a fulfilled Order after the effective date of an updated version constitutes acceptance of that updated version. If you do not accept an update, you may close your Account and request deletion of your data under the Privacy Policy.
All six documents form one binding agreement between Zerovial and every researcher with a Zerovial account or order on file.